February 1, 2000


Mr. Jack Levine, President
Sponges
2061 Camino Ramon
San Ramon, CA 94583

Dear Mr. Levine

The Better Business Bureau serving Alameda, San Francisco,
Contra Costa, Marin, napa, Solano, Lake, Sonoma, Mendocino,
Trinity, Humbolt and Del Norte Counties processed 10,267
complaints in 1999.  
OUT OF ALL THOSE DIPUTES, YOUR COMPANY RECEIVED NONE.

We offer our congratulations to you for accomplishing a
year of outstanding customer service.


(Entire letter on file at Sponges Car Wash)